Warranty and Returns


Your complete satisfaction is our goal! Call us: 1-888-740-0954

 

30 Day Money Back Guarantee

Your satisfaction is our highest priority! If you are not completely satisfied with your product within 30 days from date of purchase you may return your item for a full refund of your product purchase price.

 

90 Day Limited Warranty

All hardware products include a limited 90 day warranty from date of purchase. We guarantee that the product(s) purchased will be free of defects in materials or workmanship under normal use during the warranty period. ITRenewDirect.com will repair or replace product as needed during the warranty period. Software products are not covered by our limited warranty.

 

Limited Warranty Statement
Any product, as supplied and distributed by ITRenew, is warranted by ITRenew against defects in material or workmanship for the limited warranty period. Pursuant to this Limited Warranty, ITRenew will, at its option, (i) repair the product using new or refurbished parts, (ii) replace the product with a new or refurbished product or (iii) provide a refund or credit of Customer's purchase price of the defective or non-conforming product if ITRenew determines that repair or replacement is not feasible. For purposes of this Limited Warranty, "refurbished" means a product or part that has been returned to its original specifications.

Term: For a period of ninety (90) calendar days from the original date of purchase of the product,
ITRenew will, at its option, repair or replace with new or refurbished product or parts, any product or parts determined to be defective. This Limited Warranty covers only the hardware components packaged with the Product. It does not cover technical assistance for hardware or software usage. It also does not cover software issues, neglect, or unauthorized repair. The original dated bill of sale must be presented upon request as proof of purchase to ITRenew.
IMPORTANT: LAPTOP BATTERIES DO NOT HAVE WARRANTY! Your refurbished laptop will include a used battery. We do test laptop batteries to ensure they will charge to 100%, but do not guarantee they will hold a charge for any extended amount of time. Our laptop guarantee is limited to full functionality using the included AC adapter.

Return Instructions: To obtain warranty service or to request return or exchange for your item you will need RMA number. To obtain RMA number for items purchased through our website please go to your order history - you will have to login if you have an account or use your billing email and zip code to look up your order(s). Please locate your order, click on RMA button and follow the instructions.
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Repair/Replacement Warranty: This Limited Warranty shall apply to any repair, replacement part or replacement product for the remainder of the original Limited Warranty period or for ninety (90) days, whichever is longer. This Limited Warranty covers product issues caused by defects in material or workmanship during ordinary use; Warranty will be void due to acts of God, misuse, limitations of technology, or modification of or to any part of the ITRenew product. This Limited Warranty is invalid if the factory-applied serial number has been altered or removed from the product. This Warranty and remedies are exclusive and in lieu of all other warranties, remedies and conditions, whether oral or written, express or implied.

LIMITATION ON DAMAGES: ITRENEW SHALL NOT BE LIABLE FOR ANY INCIDENTAL OR
CONSEQUENTIAL DAMAGES FOR BREACH OF ANY EXPRESS OR IMPLIED WARRANTY OR
CONDITION ON THIS PRODUCT.

DURATION OF IMPLIED WARRANTIES: EXCEPT TO THE EXTENT PROHIBITED BY
APPLICABLE LAW, ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED TO THE DURATION OF THIS WARRANTY